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Frequently Asked
Questions
How Can I Place An
Order?
You can use the secure shopping cart on our website using
American Express, Visa, Master Card or Discover
Card.
Is The Shopping
Cart Secure?
Currently, we use
Secure Sockets Layer (SSL) protocol to protect your data and
secure your transactions. SSL encrypts all your personal
information, including your credit card number, name, and
address, as it is transmitted over the Internet. If you
do not want to use the shopping cart, please call in your
order to 718-276-8986.
This is a full
time business so if you get
voice mail, we might be on the phone, just leave your phone
number and the time you can be reached and we will return your
call ASAP.
How Long Have You Been In Business?
We have been in business locally, since 1997 but on the
Internet since 1999. We started this business in December of 1997
and thanks to all our wonderful customers on the Internet and
locally, our business is expanding and
incerasing.
Do You Offer Custom Made
Baskets? Yes we do. Just tell us the type of
basket you want and we will customize it for the occasion,
understanding that the price for the basket may increase
with the changes. All change request must be submitted before the gift order has been process. Please
contact us via e-mail/or phone to place the change
order.
Where Do You Ship From? We
are located in Queens, New York. Currently all our gift
baskets are made and shipped from Brooklyn. We ship anywhere
within the continental USA. Cheesecakes and some Flowers
are shipped from elsewhere.
Do You Accept
Returns? Yes, we accept returns of any non gourmet
items if the package is returned unopened five days after
receipt. Gourmet baskets are not returnable. We will however
replace any missing items.
Can You Change Items In A
Basket? Yes, we
willingly change items within reason, the change must be
requested before the basket order has been completed. Send us
an E-mail or call us at 718-276-8986
Can I
Place an order without A Credit Card? No, at present we only
accept: American Express, Discover, Master Cards and Visa.
What Shipping Methods Do You Offer? We use UPS
or Fed
Ex- Next Day, Two Days, Three Days, and Ground.
How Do You Ship Your Baskets? All our gifts are put together
wrapping with cello, or shrink wrap securely packaged and
boxed. We have what we call 'Perfect Arrival
Shipping'
To Where Do You Deliver? We hand deliver to Queens, Brooklyn and
shipped to the other boroughs of New York. Please check our Shipping and Delivery page above. In
some cases we may make hand delivery to
NYC, contact
us. |